Terms & Conditions

By creating an account, browsing the marketplace, purchasing products, selling products, or using any Dokkan service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, you should not use Dokkan.

You are responsible for providing accurate information when creating your account and for keeping your account credentials secure.

You are responsible for activities performed through your account. You must notify Dokkan if you believe that your account has been accessed or used without your authorization.

Dokkan operates as a marketplace that connects customers with independent sellers and, where applicable, delivery carriers.

Products displayed on Dokkan may be offered by independent sellers. Dokkan does not necessarily manufacture, own, or directly sell the products listed by sellers.

Sellers are responsible for the accuracy of their product information, including descriptions, prices, availability, images, and applicable conditions.

Sellers must comply with applicable laws and must not list prohibited, illegal, counterfeit, unsafe, or misleading products.

Dokkan may review, restrict, remove, or suspend seller listings or accounts when necessary to protect users and the marketplace.

When you place an order, you agree to provide accurate delivery and contact information.

An order may be subject to confirmation by the seller. Product availability, pricing, or other circumstances may result in an order being rejected or cancelled.

Dokkan may cancel or restrict orders that appear fraudulent, abusive, duplicated, or otherwise irregular.

Delivery may be handled by Dokkan, an independent carrier, or another delivery provider depending on the service available for the order.

Estimated delivery times are provided for guidance and may vary depending on the seller, destination, carrier, weather, traffic, or other circumstances beyond Dokkan's control.

Payment methods available to you may vary depending on the order, seller, location, and services supported by Dokkan.

Where cash on delivery is available, payment must be made according to the amount confirmed for the order at delivery.

You agree not to use Dokkan to conduct fraudulent transactions or attempt to bypass applicable payment or marketplace rules.

You may not use Dokkan to sell, purchase, promote, distribute, or facilitate illegal or prohibited goods or services.

You may not use the platform for fraud, impersonation, harassment, abuse, manipulation of reviews, unauthorized access, spam, or any activity that may harm other users or Dokkan.

Attempts to interfere with the security, availability, or normal operation of the platform are prohibited.

Dokkan aims to provide a reliable marketplace experience but cannot guarantee that the platform will always be available, uninterrupted, or error-free.

To the extent permitted by applicable law, Dokkan is not responsible for losses resulting from events outside its reasonable control, inaccurate information provided by users or sellers, or delays caused by third-party services.

Dokkan may temporarily restrict, suspend, or terminate an account when there is a violation of these terms, suspected fraud, abuse, illegal activity, security concerns, or other circumstances requiring protective action.

Where appropriate, users may contact Dokkan to request clarification or review of an account restriction.

Dokkan may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements, or marketplace operations.

Updated terms will be made available through Dokkan. Your continued use of the platform after an update constitutes acceptance of the revised terms.

If you have questions about these Terms & Conditions, you can contact the Dokkan support team through the contact channels provided on the platform.

We encourage users and sellers to contact us whenever they need clarification regarding marketplace rules or their account.