Privacy Policy

Dokkan ("Dokkan", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use the Dokkan marketplace, website, applications, and related services.

We may collect information that you provide directly to us, including:

• Name and account information
• Phone number and contact information
• Delivery and billing addresses
• Information provided when creating a store or seller account
• Product, order, and transaction information
• Messages and communications sent through Dokkan
• Information submitted when contacting customer support

We may also automatically collect technical information such as device type, browser information, IP address, language, and interactions with our services.

We use collected information to:

• Create and manage your account
• Process orders and facilitate deliveries
• Connect customers with sellers and carriers
• Provide customer support
• Send important service notifications
• Improve the marketplace and user experience
• Detect fraud, abuse, and security threats
• Comply with applicable legal obligations

Dokkan is a marketplace connecting customers, independent sellers, and carriers.

Information necessary to complete an order may be shared with the relevant seller or carrier. For example, delivery information may need to be provided to a carrier so that an order can be delivered.

Sellers and carriers may have their own privacy practices and responsibilities. We encourage users to review their applicable policies where appropriate.

Payment information may be processed through payment providers or other authorized financial services. Dokkan does not intentionally store complete payment card information when payment processing is handled by a third-party payment provider.

Cash-on-delivery orders may require information necessary to identify the customer and complete the delivery.

We may send you service-related communications such as account notifications, order updates, delivery notifications, security alerts, and other essential messages.

Where permitted, we may also send promotional communications. You may opt out of non-essential marketing communications.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet service or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as necessary to provide our services, maintain business and transaction records, resolve disputes, prevent abuse, and comply with applicable legal requirements.

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

You may also request information about how your data is being used. Some information may need to be retained where required by law or for legitimate business purposes.

Dokkan is not intended for children who are not legally permitted to use online marketplace services.

We do not knowingly collect personal information from children in violation of applicable law.

We may update this Privacy Policy from time to time. When changes are made, we will update the "Last updated" date displayed at the top of this page.

Continued use of Dokkan after an update means that you acknowledge the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Dokkan through the official contact channels provided on our platform.